General Terms and Conditions
Use of Website
To register with www.yerbamate.ie and purchase goods, you must be over 18 years of age. You must provide accurate and complete information during registration and update it if any changes occur. Required details include your real name, address, phone number, and email address.
We reserve the right to:
- Decline new customer registrations or suspend accounts at our sole discretion.
- Terminate access to all or part of the services with or without notice.
- Discontinue the website or any services at any time without notice.
Availability
All goods are subject to availability. Our acknowledgment of your order does not guarantee delivery. If an item is unavailable, we will notify you promptly and issue a full refund. For sale items, incomplete orders may occur if certain items are out of stock. Refunds will be processed for undelivered items.
Pricing, Description, and Product Information
The prices displayed on our website at the time of purchase include VAT but exclude delivery charges unless otherwise stated. If a pricing error occurs, we will contact you to confirm or cancel your order. All product descriptions and sizes are as accurate as possible but are subject to reasonable variation.
Placing an Order and Order Acceptance
An order is confirmed upon dispatch unless otherwise notified. If we are unable to accept your order, we will inform you as soon as possible. Payment must be received in full before dispatch.
Payment
We accept payment via Credit Card and Revolut Payments. Orders are dispatched only after payment is received. Payment details must be provided accurately to avoid delays.
Delivery
Ownership of goods transfers to you upon delivery. Risk of loss or damage also transfers at this point. Our working days are Monday to Friday, excluding public holidays. Delivery times are estimates and not guarantees. Delays may occur due to unforeseen circumstances.
Cancellations and Returns
You have the right to cancel your order within 14 days of receiving your goods. To cancel, contact us via email or use the Model Withdrawal Form below. A full refund, including the original shipping costs, will be provided for cancellations made within this period.
Goods must be returned in a saleable condition with original packaging. Returns outside the 14-day period may be accepted at our discretion. Faulty or damaged items can be returned for a refund, replacement, or repair.
Model Withdrawal Form:
To: Yerba Mate Health By Nature
Bluebell Woods, Oranmore
Email: [Insert Contact Email]
I hereby withdraw from my contract of sale for the following goods: [Insert Details]
Ordered on: [Insert Date]
Name: [Insert Full Name]
Address: [Insert Full Address]
Signature: [Only for paper submissions]
Date: [Insert Date]
Refunds and Exchanges
Refunds are processed to the original payment method within 30 days. For defective goods, we may offer a replacement or a spare part. Refunds for return shipping costs are only issued for faulty, damaged, or incorrect items.
Promotions and Discounts
Promotion codes must be entered at checkout to apply. Only one code can be used per order. Promotions are subject to the terms provided at the time of the offer.
Website Changes and Updates
We may occasionally restrict access to the website for maintenance. Registration data is subject to our Privacy Policy, which you should review before using our services.
Intellectual Property and Copyright
All website content is protected by copyright, trademarks, and other intellectual property rights. Content may not be reproduced, modified, or used for commercial purposes without written permission.
Limitations
Our website and services are provided "as is" without warranties of any kind. We disclaim liability for any indirect or consequential damages arising from the use of our website or services.
Indemnity
You agree to indemnify Yerba Mate Health By Nature against any claims or liabilities resulting from your use of the website or your violation of these terms.
Governing Law
These terms are governed by Irish law, and any disputes will be resolved in Irish courts. This does not affect your statutory rights.
Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)
If a dispute arises, you may use the EU’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/odr. However, we encourage you to contact us directly to resolve any issues.
Company Details
Yerba Mate Health By Nature
Bluebell Woods, Oranmore
Website: www.yerbamate.ie
Contact Email: [Insert Contact Email]